Cabela’s and Bass Pro Shops Canada Manitoba Accessible Customer Service Policy
Statement of Commitment
Cabela’s and Bass Pro Shops Canada is committed to complying with the Accessibility Standard for Customer Service under the Accessibility for Manitobans Act.
Cabela’s and Bass Pro Shops Canada respect the dignity and independence of people with disabilities and are committed to serving all Customers. We believe in inclusion and value diversity. We strive to provide our goods and services in a manner that is accessible to everyone.
We will communicate with our Customers in an efficient and friendly manner that is respectful of their communication needs.
Cabela’s and Bass Pro Shops Canada will strive to provide barrier-free access to goods and services that accommodate the needs of our Customers. We recognize that some Customers may require the use of assistive devices when accessing our goods, services or facilities. We welcome a support person in accompanying a Customer. We allow service animals on our premises.
Accessibility Features and Notice of Temporary Disruption
To ensure barrier-free access to our goods and services, we maintain our accessibility features, so they can be used as intended. Cabela’s and Bass Pro Shops Canada will provide Customers with as much advance notice as possible in the event of a planned or unexpected disruption. This notice will include information about the reason for the disruption, its anticipated duration, and whether there are alternative ways to access our goods and services.
Cabela’s and Bass Pro Shops Canada will provide training to our Outfitters, who have direct interaction with the public. We train on how to interact and communicate with people with various types of disabilities, how to interact with people with disabilities who use assistive devises or require assistance from a support person or a service animal. We will provide training on the accessibility requirements under the Accessibility for Manitobans Act, the Human Rights Code (Manitoba), and the Accessible Customer Service Standard.
Training will be provided to all newly hired Outfitters and on an ongoing basis when changes are made to policies and practices. Cabela’s Canada will use the Manitoba Disabilities Issues Office on-line training video or the written training materials.
Accessible Employment Policy
Statement of commitment
Bass Pro Shops & Cabela's Canada are committed to removing accessibility barriers in our workplace. If a barrier cannot be removed, we seek to provide reasonable accommodations to affected employees.
Our policies, practices and measures reflect principles of dignity, independence, integration and equal opportunity for people with disabilities.
Our Accessible Employment Policy is available on request and in accessible formats.
We welcome feedback regarding the way Cabela’s and Bass Pro Shops Canada provides access to our goods and services. Feedback can be made:
- In person by asking to speak to the General Manager, Assistant General Manager or Manager on Duty
- Phone: 1-800-265-6245
- Email: Email Order Form
- Mail: 25 De Baets Street, Winnipeg, Manitoba R2J 4G5
- Fax: 204-786-8964