Moving Forward Together
Frequently Asked Questions
- What are the customer benefits of uniting these companies?
- This is an opportunity to create a “best of the best” shopping experience for all outdoor enthusiasts. It means more selection as we are bringing together the best in fishing with Bass Pro Shops, the best in Hunting with Cabela’s and the best in boating with Tracker Boats. Increased buying power will also help us deliver greater value to our customers. At the same time, it means continuing to provide unmatched expert service. In general, we plan to retain and grow everything customers love about both brands. As a bonus, we also plan to be a powerful, unified voice for conservation and become a stronger advocate for the outdoors and sportsmen’s rights.
- Will the company’s name change?
- We will continue celebrating and promoting both the Bass Pro Shops and Cabela’s brands as we bring our two great companies together.
- Will Bass Pro Shops gift cards be honored at Cabela’s locations and vice versa?
- Customers can exchange a Bass Pro Shops gift card to a Cabela’s gift card for an equal amount and vice versa. Gift cards are exchanged at the customer service counter in either store or by contacting our online customer service centers. To exchange a Cabela’s gift card that you would like to use at Bass Pro Shops, call 1-800-211-6440 to have it exchanged. To exchange a Bass Pro Shops gift card that you would like to use at Cabela’s, call 1-800-265-6245 to have it exchanged. We are working to improve this process moving forward.
- Will I be able to return Cabela’s purchases to Bass Pro Shops locations and vice versa?
- Yes, Cabela’s purchases can be returned at Bass Pro Shops and vice versa at our customer service counters in-store or by contacting our online customer service centers.
- Will existing exclusive brands and products still be available at Bass Pro Shops and Cabela’s?
- Bass Pro Shops and Cabela’s have strong national proprietary brands in several categories. Our goal is to continue developing and growing our brands to ensure we provide the same exceptional quality, service and value that customers have come to know and trust from Bass Pro Shops and Cabela’s exclusive products.
- I don’t have the credit cards but will there be any changes to my Bass Pro Shops Outdoor Rewards program?
- There is no plan for changes to the Bass Pro Shops Outdoor Rewards program at this time. Rewards members will continue to earn points towards free gear.
- Can I redeem my Bass Pro Shops Outdoor Rewards points at either location?
- Unfortunately at this time, Bass Pro Shops Outdoor Rewards points can only be redeemed at Bass Pro Shops locations. We are working on solutions to better connect the programs and will update you on any future enhancements.